A great day and informative tour by Willem. Kiwi farm was fabulous and the geysers where great. Thank you for our adventure. Geof and Karen Taylor, Nelson Bay, NSW , Aus.
Willem was a great tour guide who showed us more than we expected. I was very pleased with his internet communication after finding him on the internet. Particularly apriciated the extra tour of Rotorua parks and mud pools. Barbara and KentCarlson, Bethlehem. PA, USA
Keep the good work up WIllem, your a great guide, very caring. We had a great satisfaction day. Katheriine and Jim, Sydney, Australia WOW! what an experience, I will never forget Willem. Your a top bloke. Thanking you so much
Julzi Copp, Adelaide, Australia.
Great trip up to and around Rotorua. Knowledgeable and good company. A great day out. Bob Jenkins, Edinburgh, Scotland
Had a great day beautiful weather good commentary. Good job. Oates Family, Morwell, Vic(Aus.)
Thank you fora wonderful day, we saw so much. Very knowgelable guide. Thanks Willem. Sue Davis, Melbourne, Australia
Terms - Conditions and Guarantees
We bring you back in time. We have a backup system in case of breakdown. However - Timings: We have carefully planned our tours to return you to the ship in plenty of time before departure. If you are unable to rejoin the ship for any reason before it departs the port, Stroos New Zealand Tours will assist in arranging suitable transfers to the next port of call for you to rejoin the ship, but we will not be liable for any costs incurred. Travel insurance is available for such incidents.
We are full "Qualmark" and audited by "Qualmark New Zealand"
This also means we have Liability insurance for our passengers (you) as required by Qualmark.
Terms & Conditions.
Deposit and full pay: Cruise Ship Shore Tours and Day Tours.
Option 1. No deposit required ( preferred ) our bookings are based on trust. Contact us
Option 2. Fifty percent non-refundable deposit is required.and should be fully paid 14 days before the reservation date in N.Z. Dollars.
Fifty Percent non-refundable deposit should be paid within 30 days from the reservation date. Full pay 14 days before the reservation date. All prices in N.Z. Dollar. Sometimes tours can be severally affected by weather or other unforeseen conditions which can disrupt our itineraries and schedules. In such a case we endeavor to provide similar, alternative itineraries and schedules. In such cases, no liabilities are accepted.
Pricing: All quoted prices are in NZD and include tax. They are correct at the time of publishing. However, events beyond our control may result in price increases. The company reserves the right to pass on these increases until full payment has been received. When making a booking you must complete a booking form accepting on behalf of all your party the terms of these booking conditions.
How to Pay: Following your booking via email or phone over the phone you can advise your credit card details to us directly but please do not email your credit card details as it is not secure to do so. Alternatively, you can pay by direct deposit banking transfer directly into our bank account. Please contact us for our bank details. We will also take cheques together with completed booking forms sent to us. We will send you an e-invoice for a deposit payment. Final payments should reach us at least 14 days prior to your departure date. If you book within 14 days of departure, full payment will be required at the time of booking.
Tour Booking Cancellations:
Cancellation at least 14 days prior to departure, 100% refund
Cancellation between 14 and 7 days prior to departure, 50% refund
Cancellation less than 7 days prior to departure no refund
We appreciate your understanding. If we cancel for any reason or your ship is unable to arrive not Tauranga Port you will receive a full refund. We recommend cancellation insurance to protect you against cancellation in the event of illness.
Changes to your PRIVATE tour: The tour itinerary will be followed as closely as advertised on this website but we reserve the right to alter this in the event of an incident outside our control. In some cases, the tour may be affected by adverse weather or road conditions and in these instances, alternative destinations and activities of a similar nature will be offered to you. Changes made by operators of attractions and activities we visit are outside our control but we will endeavor to minimize any disruptions of this type which may occur. Should you choose to shorten the tour for any reason then no refund is payable for any unused portion of the tour.
Vehicles: Our vehicles are fully insured and licensed as Passenger Service vehicles. They hold a current Certificate of Fitness and will be driven by Passenger Service endorsed drivers. Where seat belts are fitted, it is the responsibility of the passengers to use them. No smoking will be allowed in the vehicles. Any damage caused to the vehicles by the hirer will be charged for.
Changes to Prices, Product Descriptions or Other Terms of Trade: We reserve the right to make changes to our site and these terms and conditions and product descriptions and prices and such changes will take effect from the time they are published on this site. Bookings for which we have already received deposits will not incur any additional charges should the prices increase.
Claims and Complaints procedure: If a customer has a complaint during the tour, the customer should inform the Tour Guide immediately who will endeavor to resolve the matter. If the customer’s complaint cannot be resolved the client must write to Stroos New Zealand Tours in New Zealand within 28 days of the completion of the tour.
Liabilities and Guarantees: Nothing in these Terms and Conditions is intended to be inconsistent with consumers' rights under the Fair Trading and Consumer Protection Acts. If there is any inconsistency then the Act shall prevail. To the maximum extent permitted by law, we shall not be liable for any loss or profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or any negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods or services supplied.
Privacy: We will only provide your personal information to other parties if it is necessary to do so to complete the transaction or if we are required by law to do so. For example, things like receiving and processing your credit card payments and arranging accommodation and activity reservations, or the delivery of goods, will require us to pass on your personal information. We will not supply any personal information to marketing and/or research companies or agency. Under the Privacy Act 1993, you have the right to ask to see the information we hold about you. If any of it is incorrect then we will amend it at your request.
Governing Law: Any agreement arising between us shall be interpreted and governed by the laws of New Zealand. Any disputes arising under the agreement or related to this site shall be dealt with by the courts of New Zealand.
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What our customers think about our services.
A belated thank you for the wonderful tour you gave us around Rotorua & especially to the kiwi farm in November we had a fantastic day. As we were the only ones from Celebrity Solstice it was a very private tour.
We hope you have a wonderful year in 2017.
Winifred & Eric Waite , UK
We traveled as part of a small group with Willem (owner/operator) of Stroos New Zealand Tours, to the André Rieu concert in Auckland. With Willem as our driver, we were able to sit back and relax; no hassles with parking, door-to-door service and the van extremely comfortable, it was definitely the best way to travel. Sandra Hallet (Roberts) – November 2016 - Papamoa NZ
Pace Family (6), 28.12.2015, Australia.Thank you very much, fantastic friendly tour guide, great tour very informative, meet two great people (passengers) from Italy who were a great company and a pleasure to be with. The people of NZ are lovely, the culture & heritage are second to none. Would definitely recommend to family and friends.Thanks again Willem had a great day & fantastic weather by mid-morning, finished the day off beautifully. Cheers.
Walter Choung, C.K.N.A, MzI Woon Chan, Shelby Fung, Ben Wong, Sylvia Wong. Hongkong.Most enjoyable. Exceed all our expectations!!! Really lucky to be toured by a sincere knowledgeable & accommodated guide. We leaving with fond memories Thank you indeed
Highly Profesional & Quality points of interest and we bring all good memory home to Hongkong
Peter Chen, Peiqrong HE, Guoguang Chen, Jinger Liao, wong, tang. We had avery good driver tour guide. We have seen a lot of beautiful pleaces. Thank you. Willem, you let us know more about New Zealand. We love you, we love New Zealand. We hope to come again
Rodney & Kathy Kennedy. Australia. Very enjoyable day saw all we wanted to. Very good tour.
From Merimbola, Australia. Very good tour, seen a lot. Thank you Goy Alison, Justin. Very good driver/guide value for momey.
Sybil Meiner, Brisbane, Australia (Group Eagle).
A wonderful experience – top day and excellent tour guide/driver. Very professional. Our party of 8 enjoyed the “off the beaten track” tour. Very personal many thanks.
Graham & Val, David & Mary, Ray & Joyce, Jim & Sybil.
Lyn $ Glen, Gold Coast, Australia. Great Small group tour a lovely day and a great guide. Thanks!
Garry $ Julie, Adelaide, South Australia.
Great day. Very informative. Loved Rotorua. Delite and happy guide/driver RECOMMENDED!
Robert and Diane, Albion Park NSW, Australia.
Good Tour. Loved Maori village tour with hot springs was awsome. Very informative. Recommended.
What a wonderfull tour will refer to friends & family. Went out of his way to show us around. Anne and Danny, Victoria Australia. GREAT DAY thanks so much!
Kevin Ryan, Victoria Australia, Thank you, Willem it was an excellent day of touring. You were an excellent host.
Kristina, Andrew, Vanessa & Emma Smith, Australia. Thanks for a wonderful day trip and hosting. Hopefully, we will be back and will keep your buss card.
Barbara & Howard Granger, Newborough, Vic, Australia. Thank you for a great expeience. Your tour was wonderful we will recommend you to other tourists Thank You!
No frills very informative good value for money. Thank you. John & Deidrie Coudvaye, Carrickaling Sands, South Australia.
A lovely day. Interesting, informative. Willem is a very good guide. Very good value for money. Eric & Jean Hirst, Varsoul , Cyprus
Excelent Tour, Very informative. Great Day hass by all! Thanks Wlliam for being so Friendly and making we fell Safe & Welcome.
Peter and Angela Wurfel , Adelaide, Australia.
Mercie beaucoup Willem pour la tre belle journee. We had a great time. Take care! KIA ORA!
Pauline & Louis, Gragna., Montreal, Canada.
Brett, Alpa + kids, Conroy, Port Macquarie, NSW, Australia. Dear Willem. Thank you for a great day out. A fun and informative day with the kids, you had your work cut out. Thanks for being so flexible and accommodating to our need and making the tour so enjoyable for our family.
Sue and Wicks Bandaranayake, Townsville, Australia
Fantastic trip. Excellent stops and very good information on sights visited. Driver (Willem) was a courteous and excellent guide. Loved the Rotorua experience.
Geof and Olga Mitchelmore, Melbourne, Australia. An excellent tour, informative, friendly and entertaining. Thank you, the best! Highly recommended. Thank you very much.
Thanks for a great day, wonderful time you are great Willem!
Gary and Donna Stark, Washington, USA.
A very pleasant driver provided a very scenic informative trip. Mary Jaworsky. Australia Melbourne, Willem a real host.
A nice guy a very interesting and a good host.A great day out and such good service. Cairns . Australia
Thanks to Willem we had a great day, he is a mine of information about Rotorua and made the day very interesting + pleasant. Pat and Peter U.K.
BOOK EARLY SPECIALS - BOOK NOW WINTER PRICES - ALL Tours - fromJune to November 2017
Whakarewarewa from --NZD$138p.p. to NZD$128 p.p. Children 5 – 15 year $127p.p.
Te PUIA from NZD$145p.p. to NZD$135 p.p. Children 5 – 15 year $105p.p
Tauranga to Rotorua v.v. transport and sightseeing only from NZD$95 to $78 p.p. BOOK SECURE ON Booking
Two Day Coromandel North Island tour.
Total 2 people – NZD$ - Twin share accommodation - NZD$1564. -5% from - June to November 2017 - Pay NZD$1410
Total 4 people or more - Twin share accommodation - percouple NZD$730.-5% from - June to November 2017 - Pay NZD$690
Private tour option - NZD$750 per day –share for a better fare - transport only – max. 11 passengers.
Three Day Coromandel North Island Tour
Total 2 people - Twin share accommodation - NZD$2235 -5% from June to November 2017 - Pay NZD$21240
Total 4 and more – NZD$1470 - Twin share accommodation - per couple NZD$1395
Three Day North Land Tour - Auckland -Cape Reinga, v.v.
Total 2 people - twin share accommodation - NZD$2530 - NZD$ -5% from June to November 2017 - PayNZD$2403
Total 4 and more – twin share accommodation - per couple NZD$1585 -5% from June to November- 2017-
Two Day Northland Tour
2 people NZD$1391– per couple -5% from June to November- 2017- PayNZD$1320
4 people or more price per couple - Twin share accommodation NZD$840 – -5% from June to November- 2017 - Pay NZD780
Five Day Tour.
2 people NZD$3550 -5% from June to November- 2017- Pay NZD$3373
4 people or more price per couple-Twin share accommodation NZD2235 – Early bird special from June to November- 2017- Pay NZD$2110
Early bird Bookings
rates for the 2017 / 2018 season now .
FOR BOOKING USE
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Tauranga shore excursions and
Auckland and Tauranga Multi-Day Tours
Ph. +64(0)7 929 7885 Mob. +64(0)278486472 133/61 Golden Sands Drive, Papamoa (Tauranga) 3118 New Zealand
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New Zealand Tours booking, information
Ph. +64(0)7 929 7885
Mob. +64(0)27 848 6472.
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